The short version: We collect the information you give us (like a name and email on a contact form) and a small amount of technical data needed to run the site. We use it to respond to you, deliver the services you buy, and keep the site secure. We never sell your personal information. You can ask us to access or delete your data at any time by emailing team@anchorcomedia.com.
Who we are
Anchor Co Media is a brand of Isaiah 41 LLC ("we," "us," "our"), a limited liability company organized in the State of Missouri, United States. We provide "AI front office" services — AI chat assistants, AI phone/voice reception, and related customer-communication and CRM tools — to local and small businesses. This policy explains what information we collect, how we use it, who we share it with, and the rights you have. It applies to anchorcomedia.com and all related services (the "Service"). For any privacy question, email team@anchorcomedia.com.
What we collect
When you contact us, request a demo, or sign up, we collect information you provide directly:
- Your name, business name, email address, and phone number (when you submit a form or book a call)
- The content of messages you send us and details about your business needs
- Billing information — processed and stored by Stripe. We receive only the last 4 digits, card brand, and billing country. We never see or store your full card number.
We also collect automatically, to operate and protect the site:
- Server and security logs — IP address, browser/user-agent, pages requested, and timestamps — used for security, debugging, and abuse/rate-limit prevention.
- Cookies — the minimum needed for the site to function, plus one first-party cookie (
acm_consent_v2, kept 180 days) that remembers your choice about analytics and the chat assistant below. We do not run advertising or cross-site tracking cookies. You can withdraw that choice at any time: withdraw your consent — this takes effect immediately: it tells Microsoft Clarity to delete its own cookies and end your session right away, and the record of your choice itself is kept for up to 180 days before you may be asked again. In the rare case Clarity is blocked or does not receive that signal (for example, by a browser extension), any cookies it already set simply expire on their own under Microsoft's retention schedule, which we do not control. - Analytics (Vercel) — cookieless aggregate page-view counts keyed to a hashed identifier that rotates daily, with no cross-site tracking. Because it sets no cookies, it is not cookie-based and runs independently of the choice described above.
- Analytics (Microsoft Clarity) — heatmaps, scroll depth, and session recordings with form fields masked, so we can see where the site fails visitors. For every visitor, in every location, nothing loads until you click Accept in the consent notice. Everywhere, we honor the Global Privacy Control (GPC) browser signal and load nothing when your browser sends it.
- Chat assistant — the chat widget on this site is Anchor Chat, our own product, served from anchorcoai.com. Messages you type into it are stored so we can answer you and improve the assistant. Please don't share sensitive information in chat.
Data we process on behalf of our business customers
When you are a customer and we operate an AI chat assistant or AI phone agent for your business, that tool may collect information from your end-customers — such as their messages, names, contact details, and (for voice) call recordings and transcripts. For this data you are the controller and we are the processor / service provider: we handle it only to provide the Service to you, under your instructions, and we do not use it for our own purposes or sell it. Business customers can request our standard Data Processing Agreement (DPA) by emailing team@anchorcomedia.com. Where a voice agent records or transcribes calls, you are responsible for ensuring the required recording-consent notice is delivered to callers; our tools support an at-call-start disclosure to help you comply with all-party-consent laws. After each call, the AI receptionist emails you a short summary (the caller's name and number, the time, the reason for the call, and an AI-written summary) and keeps the call transcript in your account, behind a private link, so you can follow up. We do not download or store the call audio ourselves.
How we use your information
- To respond to your inquiries and provide the Service you requested
- To set up, operate, and support your AI assistants and account
- To bill you and keep required financial records
- To secure the Service and prevent fraud, abuse, or illegal activity
- To improve the Service in aggregate — we analyze trends and errors, but we do not use your content or your end-customers' content to train general-purpose AI models
- To send you service and account messages, and — only with your consent — occasional product updates you can opt out of at any time
Artificial intelligence
Our Service uses large language models and AI voice technology to generate responses. AI-generated responses are algorithmic and may contain errors — they are clearly identified as AI, and you and your end-customers should not rely on them for professional, legal, financial, or medical decisions without human review. We do not use AI to make decisions that produce legal or similarly significant effects about you, and our AI providers contractually do not train their models on your content.
Who we share it with (subprocessors)
We share only the minimum data necessary with vetted providers who help us run the Service:
- Vercel, Inc. (USA) — website hosting and content delivery, and cookieless aggregate web analytics (page counts keyed to a hashed identifier that rotates daily — no cookies, no cross-site tracking)
- Microsoft Corporation (USA) — Clarity web analytics, consent-gated and GPC-honoring as described above
- Google LLC (USA) — web fonts served via Google Fonts. Loading a page sends your IP address and browser details to Google so the font files can be delivered. Google Fonts sets no cookies and we do not use it for analytics or advertising.
- Stripe, Inc. (USA) — payment processing
- Resend, Inc. (USA) — transactional email delivery, including post-call summary emails
- Supabase, Inc. (USA) — database hosting for customer accounts, leads, and call transcripts
- HighLevel / CRM platform (USA) — customer relationship management and messaging
- Anthropic PBC and OpenAI, L.L.C. (USA) — AI response generation
- ElevenLabs, Inc. (USA) — AI voice, where a voice agent is used
- Twilio Inc. (USA) — phone numbers and call routing, where an AI phone agent is used
We will provide the current subprocessor list on request and give business customers advance notice before adding a new subprocessor that processes their data. We do not sell your personal information to anyone, ever.
International transfers
We are based in the United States and most of our providers are located here. If you access the Service from outside the U.S., your information will be transferred to and processed in the United States. For personal data transferred out of the EEA, UK, or Switzerland, we rely on Standard Contractual Clauses (SCCs) or equivalent safeguards in our provider agreements. Email team@anchorcomedia.com for a copy.
How long we keep it
- Contact/lead data — until you ask us to delete it, or until it is no longer needed for the purpose collected.
- Customer account and service data — for the life of your account, then deleted within 30 days of account closure (except records we must legally keep).
- Billing records — up to 7 years, as required by U.S. tax and accounting law.
- Server logs — up to 90 days.
Your rights
Depending on where you live (including under the EU/UK GDPR and U.S. state privacy laws), you may have the right to access, correct, delete, port, restrict, or object to our processing of your personal information, and to withdraw consent. To exercise any right, email team@anchorcomedia.com. We will verify your identity and respond within the timeframe required by law (generally 30–45 days). EEA/UK/Swiss users may also lodge a complaint with their data-protection authority.
California residents (CCPA/CPRA)
If you are a California resident, you have the right to know, delete, and correct the personal information we hold, to opt out of the sale or sharing of personal information, and to non-discrimination for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. We honor the Global Privacy Control (GPC) opt-out signal. To make a request, email team@anchorcomedia.com.
Children's privacy
The Service is intended for businesses and is not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, email team@anchorcomedia.com and we will delete it.
Security
We use industry-standard safeguards — TLS in transit, encryption at rest through our providers, role-based access controls, and least-privilege access. No system is perfectly secure, but we treat your data seriously. To report a vulnerability, email team@anchorcomedia.com.
Changes to this policy
If we make material changes, we will update the "last updated" date above and, where appropriate, notify account holders in advance.
Contact
Isaiah 41 LLC, d/b/a Anchor Co Media
Missouri, USA
team@anchorcomedia.com
Business customers requiring a Data Processing Agreement (DPA) or Standard Contractual Clauses may request them at the address above.