Plain-language summary: These terms govern your use of Anchor Co Media's AI front-office services. In short: use the Service lawfully, pay for what you subscribe to, remember our AI can make mistakes and isn't professional advice, and you're responsible for how you use it with your own customers. The full terms are below.
1. Agreement
These Terms of Service ("Terms") are a binding agreement between you and Isaiah 41 LLC, d/b/a Anchor Co Media ("we," "us," "our"), governing your access to and use of anchorcomedia.com and our AI front-office products and services (the "Service"). By accessing the site, requesting a demo, or purchasing a subscription, you agree to these Terms. If you do not agree, do not use the Service.
2. The Service
Anchor Co Media provides AI-powered customer-communication tools for businesses, which may include an AI chat assistant, AI phone/voice reception, lead capture, and related CRM and setup services. Specific features, limits, and pricing are described at the point of purchase. We may add, change, or discontinue features; we will give reasonable notice of material changes that adversely affect a paid subscription.
3. Eligibility and accounts
You must be at least 18 and able to form a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business. You are responsible for keeping your account credentials secure and for all activity under your account.
4. Acceptable use
You agree not to use the Service to: violate any law or third-party right; send unlawful, harassing, deceptive, or spam communications; upload malware; attempt to breach security or access another customer's data; reverse-engineer the Service; or use it to build a competing product. We may suspend accounts that violate this section.
5. Fees, billing, and refunds
- Paid plans are billed through Stripe on a recurring (e.g., monthly) basis unless stated otherwise. By subscribing, you authorize recurring charges until you cancel.
- You can cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
- We may change pricing with at least 30 days' notice before it applies to your next renewal.
- You are responsible for any applicable taxes.
6. Video Studio and other creative services
This section applies when you purchase video production, editing, or design work from us, including per-video orders, video credit packs, monthly video plans, Brand Kit Builds, and long-form edits.
- What we deliver. Each video is delivered in the aspect ratios listed for your purchase at no additional charge. Length limits, turnaround, and the number of videos included are those stated on the product page at the time of purchase, along with any additional services listed for your plan (for example, template refreshes or priority handling).
- Revisions. Two rounds of revisions are included per video unless stated otherwise. A revision round is one consolidated set of changes. Additional rounds, or changes that materially alter the agreed concept, are quoted separately.
- Turnaround. Stated turnarounds are in business days and begin when we have received your brief and all required assets — not at the time of payment. Time spent waiting on you does not count toward turnaround.
- What you must supply. You are responsible for supplying your logo, brand assets, footage, and any required legal or regulatory disclosure language. You represent that you hold the rights to everything you send us and that any disclosure text you supply is accurate and approved for use.
- Disclosures and compliance. Where we build regulatory disclosures into a template, we reproduce the text you supply. We do not draft, review, or verify the legal sufficiency of that language, and you remain solely responsible for the compliance of your published videos.
- Ownership of delivered work. On payment in full, you own the delivered videos and may use them commercially without restriction, including in paid advertising. We retain ownership of our underlying production system, tooling, and any generic components not specific to your brand. A Brand Kit Build grants you an unlimited, perpetual right to use the resulting brand-specific template through our service.
- Monthly plans. Videos included in a monthly plan are allotted per billing period and do not roll over to the next period. Prepaid credit packs do not expire.
- Cancellation. You may cancel a monthly plan at any time. Cancellation stops future renewals and takes effect at the end of the current billing period; videos already allotted for that period remain available to you until it ends.
- Refunds. Because each video is produced to your specification, fees already paid are non-refundable except where required by law. Our commitment is the included revision rounds: we will continue working through them to bring the deliverable in line with the brief you approved.
- What we do not provide. We do not provide filming, crews, on-camera talent, studio facilities, or synthetic on-camera presenters. Live-action footage must be supplied by you.
- Portfolio use. We will not publish, display, or otherwise use your videos, name, or logo as promotional or portfolio material without your prior written permission.
7. Video Studio Install
A Studio Install is a one-time engagement in which we install our video rendering pipeline on a computer that you own and operate. It is separate from the video production services in section 6. The following terms apply to the Essentials, Standard, and Full Studio installs.
- What each tier includes. Essentials ($2,500): remote install and configuration on a machine you already own, one branded template, a written runbook, one live training session, and 14 days of support after handover. Standard ($4,500): hardware specification and purchasing guidance, remote install and configuration, a brand kit with three branded templates, two live training sessions, and 30 days of support after handover. Full Studio ($7,500): everything in Standard, plus six branded templates, multi-brand and multi-operator configuration, custom render presets, 90 days of support after handover, and one template refresh at day 90.
- Hardware is not included. You purchase your own computer directly from the manufacturer or a retailer and own it outright. We recommend a specific configuration; we do not resell, finance, or warrant hardware, and hardware cost is never included in the install fee.
- Third-party costs are yours and are not included. The studio has no fee payable to us after install and no per-video fee. Separately, and paid directly to those vendors: (a) the rendering framework we install is Remotion, whose own license terms require a paid license once four or more people across the involved parties operate the software — currently $25 per month per operator seat, and free below that threshold; (b) synthetic voiceover, if you want it, requires an ElevenLabs plan permitting commercial use, currently free to $22 per month at the volumes this produces; (c) editing by plain-English instruction, if you want it, requires a Claude subscription, currently $20 per month, and is optional because copy, colors, and timing can be edited directly in the project files at no cost. Rendering, stock footage, and fonts cost nothing. We will tell you which of these apply to you before you buy. Third-party prices are theirs to change and should be confirmed with the vendor at purchase.
- Delivered remotely. Installs are performed remotely by screen share or remote session. On-site work and travel are not included and are not available as an add-on.
- What you provide. A working computer meeting the specification we give you, an administrator account on it, a reliable internet connection, your brand assets (logo files, colors, fonts, and any disclosure text your industry requires), and one person available for the training sessions. Scheduling begins when we have all of these; delays in providing them extend the schedule.
- Acceptance. An install is complete when your branded templates render successfully, end to end, on your machine, operated by your person, during a training session. If that does not happen, we keep working until it does at no additional charge.
- Support after handover. Your support window covers questions about operating the studio and repair of defects in what we installed. It does not cover new templates, new features, changes to your brand system, or unrelated software on your machine. Support is delivered by email.
- Scope changes. Work outside the tier you purchased — additional templates, additional brands, additional operators, or redesigning a template you already approved — is quoted in writing and agreed before it begins. Additional templates after an install are $450 each.
- Cancellation and refunds. You may cancel for a full refund at any time before install work begins. Once work has begun, install fees are non-refundable, and our commitment is the acceptance standard above: we finish the scope you purchased.
- Ownership and licensing. Your brand assets and the videos you produce are yours. The rendering pipeline, its source code, and the underlying tooling remain our property and are licensed to you non-exclusively and non-transferably, for your own internal use on the machine we install it on. You may not resell, sublicense, redistribute, or offer it to third parties as a service.
- No per-video fee. After an install we charge you nothing per video you produce on your own machine. Costs you incur directly — electricity, internet, your own staff time, and any third-party services you separately choose to use — remain yours.
- Operation is yours. Once installed, you operate the studio. We are not responsible for the output you produce, for its accuracy, or for its compliance with the rules that apply to your industry.
8. Artificial intelligence — important disclaimer
Our Service generates responses using AI, which can be inaccurate, incomplete, or inappropriate for a given situation. AI output is not professional advice and must not be relied on for legal, financial, medical, or other professional decisions without independent human review. You are responsible for reviewing and supervising the AI's interactions with your customers, for the instructions and content you configure, and for the outcomes of those interactions. We do not warrant that AI responses will be error-free or fit for any particular purpose.
9. Your responsibilities as a business customer
- Compliance with your customers. You are the controller of your end-customers' data (see our Privacy Policy). You are responsible for having a lawful basis to collect it and for your own privacy disclosures to them.
- Consent for messaging. If you use the Service to send SMS, email, or make/receive calls, you are responsible for obtaining any legally required consent (including under the TCPA and CAN-SPAM) and for honoring opt-outs.
- Call recording. If you enable voice features that record or transcribe calls, you are responsible for providing any legally required recording-consent notice to callers, including in all-party-consent jurisdictions.
- Your content. You retain ownership of the content and data you provide. You grant us a limited license to process it solely to provide and support the Service.
10. Intellectual property
The Service, including its software, design, and content we create, is owned by us and our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep ownership of your own data and content.
11. Confidentiality
Each party agrees to protect the other's non-public information disclosed in connection with the Service and to use it only as needed to perform under these Terms.
12. Disclaimer of warranties
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
13. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the Service will not exceed the amounts you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
14. Indemnification
You agree to indemnify and hold us harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or of any law or third-party right (including your communications with your own customers).
15. Termination
You may stop using the Service and cancel at any time. We may suspend or terminate access if you materially breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; sections that by their nature should survive (e.g., fees owed, disclaimers, limitations of liability, indemnification) survive.
16. Governing law and disputes
These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-laws rules. The parties will first try to resolve any dispute informally by contacting us at team@anchorcomedia.com. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Missouri, unless a binding arbitration agreement applies to your plan.
17. Changes to these Terms
We may update these Terms from time to time. We will update the "last updated" date above and, for material changes affecting paid customers, provide reasonable advance notice. Continued use of the Service after changes take effect constitutes acceptance.
18. Contact
Isaiah 41 LLC, d/b/a Anchor Co Media
Missouri, USA
team@anchorcomedia.com