Plain-language summary: These terms govern your use of Anchor Co Media's AI front-office services. In short: use the Service lawfully, pay for what you subscribe to, remember our AI can make mistakes and isn't professional advice, and you're responsible for how you use it with your own customers. The full terms are below.
1. Agreement
These Terms of Service ("Terms") are a binding agreement between you and Isaiah 41 LLC, d/b/a Anchor Co Media ("we," "us," "our"), governing your access to and use of anchorcomedia.com and our AI front-office products and services (the "Service"). By accessing the site, requesting a demo, or purchasing a subscription, you agree to these Terms. If you do not agree, do not use the Service.
2. The Service
Anchor Co Media provides AI-powered customer-communication tools for businesses, which may include an AI chat assistant, AI phone/voice reception, lead capture, and related CRM and setup services. Specific features, limits, and pricing are described at the point of purchase. We may add, change, or discontinue features; we will give reasonable notice of material changes that adversely affect a paid subscription.
3. Eligibility and accounts
You must be at least 18 and able to form a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business. You are responsible for keeping your account credentials secure and for all activity under your account.
4. Acceptable use
You agree not to use the Service to: violate any law or third-party right; send unlawful, harassing, deceptive, or spam communications; upload malware; attempt to breach security or access another customer's data; reverse-engineer the Service; or use it to build a competing product. We may suspend accounts that violate this section.
5. Fees, billing, and refunds
- Paid plans are billed through Stripe on a recurring (e.g., monthly) basis unless stated otherwise. By subscribing, you authorize recurring charges until you cancel.
- You can cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
- We may change pricing with at least 30 days' notice before it applies to your next renewal.
- You are responsible for any applicable taxes.
6. Artificial intelligence — important disclaimer
Our Service generates responses using AI, which can be inaccurate, incomplete, or inappropriate for a given situation. AI output is not professional advice and must not be relied on for legal, financial, medical, or other professional decisions without independent human review. You are responsible for reviewing and supervising the AI's interactions with your customers, for the instructions and content you configure, and for the outcomes of those interactions. We do not warrant that AI responses will be error-free or fit for any particular purpose.
7. Your responsibilities as a business customer
- Compliance with your customers. You are the controller of your end-customers' data (see our Privacy Policy). You are responsible for having a lawful basis to collect it and for your own privacy disclosures to them.
- Consent for messaging. If you use the Service to send SMS, email, or make/receive calls, you are responsible for obtaining any legally required consent (including under the TCPA and CAN-SPAM) and for honoring opt-outs.
- Call recording. If you enable voice features that record or transcribe calls, you are responsible for providing any legally required recording-consent notice to callers, including in all-party-consent jurisdictions.
- Your content. You retain ownership of the content and data you provide. You grant us a limited license to process it solely to provide and support the Service.
8. Intellectual property
The Service, including its software, design, and content we create, is owned by us and our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep ownership of your own data and content.
9. Confidentiality
Each party agrees to protect the other's non-public information disclosed in connection with the Service and to use it only as needed to perform under these Terms.
10. Disclaimer of warranties
The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
11. Limitation of liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the Service will not exceed the amounts you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
12. Indemnification
You agree to indemnify and hold us harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or of any law or third-party right (including your communications with your own customers).
13. Termination
You may stop using the Service and cancel at any time. We may suspend or terminate access if you materially breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; sections that by their nature should survive (e.g., fees owed, disclaimers, limitations of liability, indemnification) survive.
14. Governing law and disputes
These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-laws rules. The parties will first try to resolve any dispute informally by contacting us at team@anchorcomedia.com. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Missouri, unless a binding arbitration agreement applies to your plan.
15. Changes to these Terms
We may update these Terms from time to time. We will update the "last updated" date above and, for material changes affecting paid customers, provide reasonable advance notice. Continued use of the Service after changes take effect constitutes acceptance.
16. Contact
Isaiah 41 LLC, d/b/a Anchor Co Media
Missouri, USA
team@anchorcomedia.com