Terms of Service

1. Agreement

These Terms of Service ("Terms") are a binding agreement between you and Isaiah 41 LLC, d/b/a Anchor Co Media ("we," "us," "our"), governing your access to and use of anchorcomedia.com and our AI front-office products and services (the "Service"). By accessing the site, requesting a demo, or purchasing a subscription, you agree to these Terms. If you do not agree, do not use the Service.

2. The Service

Anchor Co Media provides AI-powered customer-communication tools for businesses, which may include an AI chat assistant, AI phone/voice reception, lead capture, and related CRM and setup services, as well as the video and creative services described in sections 6 and 7. Specific features, limits, and pricing are described at the point of purchase. We may add, change, or discontinue features; we will give reasonable notice of material changes that adversely affect a paid subscription.

3. Eligibility and accounts

You must be at least 18 and able to form a binding contract to use the Service. If you use the Service on behalf of a business, you represent that you are authorized to bind that business. You are responsible for keeping your account credentials secure and for all activity under your account.

4. Acceptable use

You agree not to use the Service to: violate any law or third-party right; send unlawful, harassing, deceptive, or spam communications; upload malware; attempt to breach security or access another customer's data; reverse-engineer the Service; or use it to build a competing product. We may suspend accounts that violate this section.

5. Fees, billing, and refunds

• Paid plans are billed through Stripe on a recurring (e.g., monthly) basis unless stated otherwise. By subscribing, you authorize recurring charges until you cancel.
• You can cancel at any time; cancellation stops future renewals and takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable.
• We may change pricing with at least 30 days' notice before it applies to your next renewal.
• You are responsible for any applicable taxes.
• One-time creative purchases are governed by section 6 (and installs by section 7), and Front Office plans by section 7A, which control if they conflict with this section.

6. Video Studio and other creative services

This section applies when you purchase video production, editing, or design work from us, including per-video orders, video credit packs, monthly video plans, Brand Kit Builds, long-form edits, and AI-generated presenter ads (also sold under the name Variant).

• What we deliver. Each video is delivered in the aspect ratios listed for your purchase at no additional charge. Length limits, turnaround, and the number of videos included are those stated on the product page at the time of purchase, along with any additional services listed for your plan (for example, template refreshes or priority handling).
• Revisions. Two rounds of revisions are included per video unless stated otherwise. A revision round is one consolidated set of changes. Additional rounds, or changes that materially alter the agreed concept, are quoted separately.
• Turnaround. Stated turnarounds are in business days and begin when we have received your brief and all required assets — not at the time of payment. Time spent waiting on you does not count toward turnaround.
• What you must supply. You are responsible for supplying your logo, brand assets, footage, and any required legal or regulatory disclosure language. You represent that you hold the rights to everything you send us and that any disclosure text you supply is accurate and approved for use.
• Disclosures and compliance. Where we build regulatory disclosures into a template, we reproduce the text you supply. We do not draft, review, or verify the legal sufficiency of that language, and you remain solely responsible for the compliance of your published videos.
• Ownership of delivered work. On payment in full, you own the delivered videos and may use them commercially, perpetually and with no further fees, including in paid advertising. For AI-generated presenter ads, we assign to you all rights we hold in the delivered videos, subject to the AI-disclosure terms below: the disclosure stays in the video and no version without it is supplied. We retain ownership of our underlying production system, tooling, and any generic components not specific to your brand. A Brand Kit Build grants you an unlimited, perpetual right to use the resulting brand-specific template through our service.
• Monthly plans. Videos included in a monthly plan are allotted per billing period and do not roll over to the next period. Prepaid credit packs do not expire.
• Cancellation. You may cancel a monthly plan at any time. Cancellation stops future renewals and takes effect at the end of the current billing period; videos already allotted for that period remain available to you until it ends.
• Refunds. Except as stated for AI-generated presenter ads below, because each video is produced to your specification, fees already paid are non-refundable except where required by law. Our commitment is the included revision rounds: we will continue working through them to bring the deliverable in line with the brief you approved.
• What we do not provide. We do not provide filming, crews, human on-camera talent, or studio facilities. Live-action footage must be supplied by you. Video Studio templates do not include an on-camera presenter; AI-generated presenters are offered only as AI-generated presenter ads, under the terms below.
• AI-generated presenter ads. These are short vertical video ads in which the on-camera presenter and the voice are generated by artificial intelligence. The following terms apply to them in addition to the rest of this section:
  • Synthetic presenters only. The presenter is a synthetic person. It is not intended to depict, and is not intentionally modeled on, any real, identifiable person, and we do not clone any real person's likeness or voice.
  • Mandatory AI disclosure. Every ad includes a clear AI disclosure: a spoken statement that the video was AI generated and an on-screen "AI generated content" label burned into the video. We will not remove, shorten, or obscure the disclosure on request, and we do not supply any version of the ad without it. You agree not to remove, crop, cover, or edit out the disclosure, including by trimming or re-cutting the ad, and to apply any AI label that the platform where you publish the ad requires.
  • No fabricated testimonials. We will not present an ad as a customer review, a verified purchase, or the experience of a real or named person, and you agree not to present it that way. The presenter speaks only the claims you supply and approve in writing; you remain responsible for substantiating them.
  • Products and claims we decline. We may decline any product or claim. We do not make ads with medical, disease-treatment, or body-transformation claims, or for prescription, CBD, nicotine, or adult products.
  • Refunds for AI-generated presenter ads. You may cancel for a full refund any time before production begins. Production begins when you approve the written brief and hooks. Once production has begun, fees are non-refundable except where required by law; our commitment is the two included revision rounds per ad, which we work through until the deliverable matches the brief you approved.
• Portfolio use. We will not publish, display, or otherwise use your videos, name, or logo as promotional or portfolio material without your prior written permission.

7. Video Studio Install

A Studio Install is a one-time engagement in which we install our video rendering pipeline on a computer that you own and operate. It is separate from the video production services in section 6. The following terms apply to the Essentials, Standard, and Full Studio installs.

• What each tier includes. Essentials ($2,500): remote install and configuration on a machine you already own, one branded template, a written runbook, one live training session, and 14 days of support after handover. Standard ($4,500): hardware specification and purchasing guidance, remote install and configuration, a brand kit with three branded templates, two live training sessions, and 30 days of support after handover. Full Studio ($7,500): everything in Standard, plus six branded templates, multi-brand and multi-operator configuration, custom render presets, 90 days of support after handover, and one template refresh at day 90.
• Hardware is not included. You purchase your own computer directly from the manufacturer or a retailer and own it outright. We recommend a specific configuration; we do not resell, finance, or warrant hardware, and hardware cost is never included in the install fee.
• Third-party costs are yours and are not included. The studio has no fee payable to us after install and no per-video fee. Separately, and paid directly to those vendors: (a) the rendering framework we install is Remotion, whose own license terms require a paid license once four or more people across the involved parties operate the software — currently $25 per month per operator seat, and free below that threshold; (b) synthetic voiceover, if you want it, requires an ElevenLabs plan permitting commercial use, currently free to $22 per month at the volumes this produces; (c) editing by plain-English instruction, if you want it, requires a Claude subscription, currently $20 per month, and is optional because copy, colors, and timing can be edited directly in the project files at no cost. Rendering, stock footage, and fonts cost nothing. We will tell you which of these apply to you before you buy. Third-party prices are theirs to change and should be confirmed with the vendor at purchase.
• Delivered remotely. Installs are performed remotely by screen share or remote session. On-site work and travel are not included and are not available as an add-on.
• What you provide. A working computer meeting the specification we give you, an administrator account on it, a reliable internet connection, your brand assets (logo files, colors, fonts, and any disclosure text your industry requires), and one person available for the training sessions. Scheduling begins when we have all of these; delays in providing them extend the schedule.
• Acceptance. An install is complete when your branded templates render successfully, end to end, on your machine, operated by your person, during a training session. If that does not happen, we keep working until it does at no additional charge.
• Support after handover. Your support window covers questions about operating the studio and repair of defects in what we installed. It does not cover new templates, new features, changes to your brand system, or unrelated software on your machine. Support is delivered by email.
• Scope changes. Work outside the tier you purchased — additional templates, additional brands, additional operators, or redesigning a template you already approved — is quoted in writing and agreed before it begins. Additional templates after an install are $450 each.
• Cancellation and refunds. You may cancel for a full refund at any time before install work begins. Once work has begun, install fees are non-refundable, and our commitment is the acceptance standard above: we finish the scope you purchased.
• Ownership and licensing. Your brand assets and the videos you produce are yours. The rendering pipeline, its source code, and the underlying tooling remain our property and are licensed to you non-exclusively and non-transferably, for your own internal use on the machine we install it on. You may not resell, sublicense, redistribute, or offer it to third parties as a service.
• No per-video fee. After an install we charge you nothing per video you produce on your own machine. Costs you incur directly — electricity, internet, your own staff time, and any third-party services you separately choose to use — remain yours.
• Operation is yours. Once installed, you operate the studio. We are not responsible for the output you produce, for its accuracy, or for its compliance with the rules that apply to your industry.

7A. Front Office plans (Website, Website + AI Chat, Front Office)

This section covers the plans sold at anchorcomedia.com/front-office. Where it conflicts with section 5, this section controls for those plans.

• What you get. A custom website of up to 5 pages, hosting and SSL, and up to 5 small edits a month (a small edit is a text, photo, hours or price change that takes us under 30 minutes). Website + AI Chat adds an AI chat assistant on your site that answers from information you give us and your public pages, and emails you leads. Front Office adds an AI phone receptionist on a phone number we provide, with up to 300 answered minutes a month included and no overage charges; if your use stays far above that, we will email you to agree on a change before anything changes.
• Setup fee and delivery. The one-time $297 setup fee covers building your site and configuring the assistants. After you complete the intake form, we deliver a preview within 5 business days and include two rounds of revisions before launch. Delivery dates count from a complete intake form; missing material (logo, photos, service list) pauses the clock until we receive it.
• Not included. Domain registration (you buy and own your domain; we connect it), online stores or ordering, booking-calendar or CRM integrations, logo or brand design, copywriting beyond what you send us or what is on your public pages, paid advertising, any guarantee of search rankings, traffic or call volume, outbound calls, and porting your phone number to us. The Front Office service is not designed or offered as a HIPAA-compliant service, and we do not sign Business Associate Agreements; you agree not to use the AI receptionist or AI chat to collect protected health information. Work beyond the monthly small edits is quoted in writing first, and nothing is charged unless you approve that quote.
• AI receptionist. It identifies itself as an AI assistant at the start of each call, collects the caller's name, number and reason for calling, and emails you a summary. It does not quote prices, book appointments or give advice. You turn it on by forwarding your existing number to the number we provide, following the instructions we email you; your carrier's forwarding charges, if any, are yours. You are responsible for any call-recording notice your state or industry requires; tell us in the intake form and we will add it to the greeting.
• Ownership. Your domain, your logo, photos and content stay yours at all times. The site's design and code become yours after 6 paid months, or earlier for a one-time $500 buyout; we will hand over the files on request. The AI chat and receptionist run on our systems and stop when your plan ends.
• Cancellation. Plans are month-to-month. Cancel online through the Stripe customer portal, or email team@anchorcomedia.com; we process emailed requests within one business day, no further charges are made, and service runs to the end of the period already paid. Refunds are covered by our refund policy.

8. Artificial intelligence — important disclaimer

9. Your responsibilities as a business customer

• Compliance with your customers. You are the controller of your end-customers' data (see our Privacy Policy). You are responsible for having a lawful basis to collect it and for your own privacy disclosures to them.
• Consent for messaging. If you use the Service to send SMS, email, or make/receive calls, you are responsible for obtaining any legally required consent (including under the TCPA and CAN-SPAM) and for honoring opt-outs.
• Call recording. If you enable voice features that record or transcribe calls, you are responsible for providing any legally required recording-consent notice to callers, including in all-party-consent jurisdictions.
• Your content. You retain ownership of the content and data you provide. You grant us a limited license to process it solely to provide and support the Service.

10. Intellectual property

The Service, including its software, design, and content we create, is owned by us and our licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription. You keep ownership of your own data and content. Videos and other creative work delivered under section 6 are governed by the ownership terms in section 6.

10A. Content you send us

You promise that you own, or have the rights and permissions needed to use, every photo, logo, claim, testimonial, text, and other material you give us or ask us to use (your "Materials"). You grant us a non-exclusive, worldwide, royalty-free license to use, copy, edit, and display your Materials only as needed to perform the work and run the Service for you. You are responsible for your Materials, including any claims about your business in them. You will indemnify and hold us harmless from third-party claims, damages, and expenses arising from your Materials or our use of them as you asked, as described in section 14.

10B. Copyright complaints

If you believe material on our site or in work we host infringes your copyright, email team@anchorcomedia.com with the subject "Copyright complaint". Please include your name and contact details, a description of the work you say was infringed, the URL of the material, a statement that you have a good-faith belief the use is not authorized, and a statement, under penalty of perjury, that your notice is accurate and that you own or are authorized to act for the owner. We may remove or disable access to the material while we review, and we may end the accounts of repeat infringers.

11. Confidentiality

Each party agrees to protect the other's non-public information disclosed in connection with the Service and to use it only as needed to perform under these Terms.

12. Disclaimer of warranties

The Service is provided "as is" and "as available," without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.

13. Limitation of liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our total liability arising out of or relating to the Service will not exceed the amounts you paid us in the 12 months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

14. Indemnification

You agree to indemnify and hold us harmless from claims, damages, and expenses arising out of your use of the Service, your content, or your violation of these Terms or of any law or third-party right (including your communications with your own customers).

15. Termination

You may stop using the Service and cancel at any time. We may suspend or terminate access if you materially breach these Terms or use the Service unlawfully. On termination, your right to use the Service ends; sections that by their nature should survive (e.g., fees owed, disclaimers, limitations of liability, indemnification) survive.

16. Governing law and disputes

These Terms are governed by the laws of the State of Missouri, USA, without regard to conflict-of-laws rules. The parties will first try to resolve any dispute informally by contacting us at team@anchorcomedia.com. Any dispute not resolved informally will be subject to the exclusive jurisdiction of the state and federal courts located in Missouri, unless a binding arbitration agreement applies to your plan.

17. Changes to these Terms

We may update these Terms from time to time. We will update the "last updated" date above and, for material changes affecting paid customers, provide reasonable advance notice. Continued use of the Service after changes take effect constitutes acceptance.

18. Contact

Isaiah 41 LLC, d/b/a Anchor Co Media
Missouri, USA
team@anchorcomedia.com