Water Damage Restoration — AI Front Office

Water in the basement. Every minute costs.

Water damage calls are the highest-urgency, highest-value calls in home services. Our AI answers instantly, captures source, severity, and insurance carrier — and gets your on-call crew rolling before the damage compounds.

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Severity triage 24/7/ Insurance carrier captured/ On-call crew dispatch

RESTORATION RECEPTIONIST

● Live — emergency dispatch ready

02:38 AM
My basement is flooding — pipe burst under the utility sink. There's maybe 2 inches of standing water right now and it's still coming.
This is a level-2 emergency — I'm alerting our on-call crew now. Can you shut off your main water supply? And are you filing through homeowner's insurance? We handle all claims documentation.
Yes shutting it off now. We have Allstate — policy number is on my phone, can get it to you.
Type a message▌

Crew dispatched · powered by Anchor Co Media

/// The real cost

"Water damage doubles in severity every 24 hours. The homeowner who got voicemail at 2am called your competitor — who answered and dispatched. You lost a $15,000 job."

Water damage restoration is not a call-back-in-the-morning category. Mold starts at 24 hours. Structural damage compounds by the hour. The company that answers at 2am gets the insurance payout. Full stop.

/// What it does

Every emergency call.
crew rolling in minutes.

No missed overnight calls. No homeowner moving to competitor. No $15K job lost to voicemail.

[ 01 ] 🚨
Emergency Severity Triage

Pipe burst vs. slow leak vs. sump pump failure — triaged in 30 seconds.

The AI captures the water source, approximate volume, and current spread — then assigns a severity level and triggers the right response: immediate dispatch for active flooding, scheduled assessment for contained situations.

[ 02 ] 📄
Insurance Carrier Capture

Carrier, policy type, and claim status — captured before your crew arrives.

The AI collects insurance carrier, confirms whether homeowner's insurance covers water damage, and asks if a claim is already open — so your crew arrives with the documentation process already started.

[ 03 ] ⏱️
ETA Communication

ETA confirmed before the homeowner hangs up. Panic replaced with a plan.

A panicked homeowner needs two things: action and a timeline. The AI communicates your response ETA, provides immediate mitigation steps (shut off main water, move belongings), and confirms the crew is coming — turning crisis into confidence.

[ 04 ] 💧
Scope FAQ

"Will my drywall need to be replaced?" The AI answers, not your phone.

Homeowners have hundreds of questions: mold timelines, drywall replacement, flooring salvage, drying timelines, and insurance coverage specifics. The AI answers accurately, professionally, and moves them toward booking — not comparison shopping.

/// The setup

Live in 48 hours.

[ STEP 01 ]

Train it on
your business

We configure the AI with your emergency protocols, service area, severity triage thresholds, insurance carrier FAQ, mitigation guidance, and how on-call dispatch gets triggered.

[ STEP 02 ]

Wire it to your
phone + site

Forward your business line or add our chat widget to your site. Overnight emergency calls get answered and triaged immediately — without waking your dispatcher until there's a real emergency that needs a human.

[ STEP 03 ]

Crew rolling.
Claim started.

Your crew gets a complete dispatch packet: address, source, severity, insurance carrier, policy status, and a calmed homeowner with mitigation steps already underway. You arrive as the professional they needed.

/// Simple pricing

One flat monthly rate.
No per-call fees.

Every emergency call captured and dispatched — for one predictable monthly cost that pays for itself with a single insurance-covered water damage job you'd otherwise have missed at 2am.

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