Anchor Co Media / Front Office
HVAC and plumbing answering, St. Louis
After-hours answering for St. Louis HVAC and plumbing companies.
The calls HVAC and plumbing companies least want to lose arrive at the worst times: a furnace dies on a January night, a pipe lets go on a Sunday. Front Office gives those callers an answer instead of a voicemail box.
Front Office from $99/month; with the AI receptionist $249/month. One-time $297 setup, month-to-month. No sales calls.
Why a missed call costs more than the call
These are third-party figures from vendors and surveys, quoted from the pages linked. They are not Anchor Co Media results.
How the call goes
Your phone forwards unanswered calls to the AI receptionist. It answers as your company, says it is an AI assistant, and asks the questions you set: what is happening, the address, a callback number, how urgent.
You get an email within moments of the call ending with the caller's details and a written summary, and a private link to the transcript. You decide whether to call back now or in the morning.
Set it up for your trade
In the intake form you tell us your services, service area, hours, what counts as an emergency, and anything callers must be told. Typical examples: which suburbs you cover, whether you do commercial work, and that you do not quote prices over the phone.
It will not diagnose a problem, quote a price, or promise an arrival time. For safety situations, such as a gas smell or flooding near electrical, tell us the line you want read to the caller and we put it in the script.
How Front Office handles it
Covers the on-a-job gap
When you are in a crawlspace or on a roof, the call is answered instead of lost.
Emergency vs. routine
Callers are asked what is happening and how urgent, and the summary leads with it.
Works with your number
No new number. Forward unanswered calls and keep everything else the same.
Where a human dispatcher still wins
If every after-hours call needs a person to triage and dispatch a truck live, a staffed dispatch service is the right answer. If you answer the urgent ones yourself on your phone and mainly want the other calls captured, this covers it at a flat price.
Serving businesses in:
- St. Louis
- St. Louis County
- St. Charles
- O'Fallon
- Chesterfield
- Kirkwood
- Webster Groves
- Wentzville
- Florissant
- Belleville IL
Questions
Can it dispatch a technician?
No. It collects the details and emails you. Dispatch and scheduling stay with you.
Will it quote a price or give an arrival time?
No. It never quotes prices or promises a time slot.
What do callers hear?
They hear that they've reached an AI assistant for your company, then it asks what they need. It speaks from the services, hours and area you gave us.
How much is it?
$249 a month plus a $297 one-time setup, month-to-month, including a website and AI chat. 300 answered minutes, no overage fees.
Which areas can I list?
Whatever you serve. St. Louis City and County, St. Charles, O'Fallon, Chesterfield, Kirkwood and across the river in Illinois are typical.
See where your phone and site leak leads
The free audit takes your website and phone number, scores six checks, and emails you the report. We don't call, text or submit your forms.